Refund policy

    • Return or Exchange for any item within 30 day
    • Australia - 30 day returns for refund or exchange. 
    • Returns - Goods must be returned, using secure shipping method and a refund minus shipping costs, will be made
    • Exchange - Goods must be returned, using secure shipping method and a new product will be shipped out free of charge.
    • Goods can be exchanged for any other item from the store. If the price is lower than the original cost, a 1 year store credit will be issued. 
    • Goods must be in the original unused, undamaged, resellable condition and include all tags and packaging. Good that do not comply, will be returned to the customer at their own cost.
    • Refunds will be issued through the original payment method
    • Please email Info@uggtown.com.au with your order number and details of a refund request or the exchange details of new style, colour and size. You will receive paperwork and delivery details and instructions.
    • Please ensure you use a trusted postal or courier service with tracking to return your goods.

    We only handle products bought from our online store. If you have purchased the product from another retailer, please contact them directly.